Work life in health care is filled with stress. There’s time stress, lack-of-sleep stress, role stress, and computer stress. One of the most challenging stresses for caregiver professions, though, is people stress.
Every student at her medical school interview will say she wants to be a doctor to help people. That remains true at some level for all doctors, but sometimes we have to help people who are trying to control or manipulate us, who are making demands on our limited time, who are being defensive or hostile, who don’t follow our good advice, or who don’t seem to care about us and our feelings. There’s no way to avoid these people, and it’s unprofessional to be rude or hostile or aggressive in return.
Copyright: Bela Hoche/123rf
Ask the Right Question
So, what’s a healthier way to deal with unpleasant encounters? Several years ago at a Humanities in Medicine retreat, I wrote about this encounter. I was called to do a consult for a patient who was in isolation for MRSA. When I got to the floor and asked the nurse about the patient, she just rolled her eyes.
I pulled on my yellow isolation gown and then my blue gloves, left first, then right, always in the same order. The patient sat with arms crossed answering my questions with mono-syllables. I sat on the fake leather sofa across from him. Experience and intuition prompted me to ask him, “Do you know why you’re in isolation?” “No,” he said. “They told me I have MRSA, but I don’t know what that is.” (more…)
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